If you’ve been charged but haven’t received your items, don’t worry—follow the steps below to resolve the issue.
Step 1: Check Your Receipt
| No receipt? The payment may not have been completed successfully. Please contact our support team using the form below or the chatbot in the lower right corner 🙏 |
Step 2: Confirm Item Delivery
If you received a receipt, your purchase was processed successfully. Items are usually delivered instantly but may sometimes require a quick refresh:
- Close and restart the game app
- Check your inventory or in-game inbox, depending on the instructions in your receipt
Step 3: Still Missing Items?
If your items are still not visible after completing the steps above, please submit a request using the form below. Our support team will assist you as soon as possible 🙌