Refund policy

Written by Yulya Sha

Last published at: October 23rd, 2026

At Aghanim Inc., we specialize in selling in-game items. Most items reach your game account right after payment, so below we explain when you can cancel a purchase and get a refund under Korean law.

You can cancel a purchase and get a refund in these cases:

  • Within 7 days: if it's been 7 days or less since the item was delivered and you haven't used it, you can get a full refund.
  • Item differs from its description: if an item differs from its description or was delivered incorrectly, you can cancel within 3 months of delivery and within 30 days of finding out, even if you used it.
  • Purchases by minors: if someone under 19 paid without a parent's or legal guardian's consent, the minor or the guardian can cancel the purchase.

You can't cancel a purchase in these cases:

  • Used items: items you've used or applied in the game, and bonus rewards from the purchase that you've used.
  • Opened items: items that count as used once opened, such as random boxes.
  • Free items: items you got for free from events, rewards or promo codes.

If you believe your payment method was used without your consent, please submit the form immediately. We will review and investigate the matter on a case-by-case basis.

Please note that the above is a simplified extract from our General User License and Terms of Use. 

To request a refund, simply fill out the form below. 
Once submitted, we’ll review your request and get back to you as soon as possible 🙌