Invalid Promo Code

Written by Ekaterina Koval

Last published at: March 19th, 2025

When you try to activate a promo code, you might see messages such as:

  • “The coupon cannot be activated. Please check and try again.”
  • “Coupon not found.”
  • “Coupon was already used.”
  • “Coupon doesn’t exist. Please check for typos and try again.”

 

These usually happen for one or more of the following reasons:

  • The code has already been activated by you. Or, if the code had a limited number of uses, other players may have reached the maximum activations allowed.
  • The coupon has expired. Many coupons only work for a limited time, so if yours is no longer valid, keep an eye out for new ones!
  • The code was entered incorrectly. It’s easy to make a typo—double-check letters and numbers before redeeming.
  • The code doesn’t apply to your purchase. Some coupons only work for specific items or bundles.
  • The code is meant for another player. Certain codes are individual and won’t work on other players account.
If you’re sure that none of these reasons apply to you, please reach out! 🙏 We’re here to help. Simply click the Aghanim chatbot icon in the bottom-right corner of this page to connect with our specialists.