How to contact support
We’re here to help with any questions about Game Hub or payments you’ve made through it! 😌 We typically respond within a couple of hours. Aghanim Chatbot Where to Find It : Look for the chatbot icon in the bottom-right corner of the Help Center. How It Works : Click the icon, describe your issue, and the bot will create a ticket for our team to foll...
How to use a promo code?
On the Hub, there are three types of promo codes you can redeem: Discount Coupons Bonus Coupons Coupons for Free Items Make sure you know which type of coupon you have so you can follow the right steps. Redeeming a Free Item Step 1. Open ‘Redeem Code’ : In the Hub’s left-hand menu, choose “Redeem Code.” (You may also see other ways to get to this pa...
Invalid promo code
When you try to activate a promo code, you might see messages such as: “The coupon cannot be activated. Please check and try again.” “Coupon not found.” “Coupon was already used.” “Coupon doesn’t exist. Please check for typos and try again.” These usually happen for one or more of the following reasons: The code has already been activated by you ....
How to change your hub language
To change the language on Game Hub , follow these steps: Open the main page. Tap the menu icon in the top left (on mobile). Scroll down and tap the country dropdown. Choose your preferred language. This will update the language for you! 🌍...
The game doesn’t work
If you're experiencing performance issues or bugs in the game, here's how to get help: Contact Game Support : Most games have a built-in feature for reporting issues directly to the support team. Look for options like "Report an Issue" or "Help" in the game’s settings or help menu. Visit the Official Website : If you can’t find the in-game support f...
How to make a complain about the content
We strive to ensure a safe and enjoyable environment for every player. Whether you’ve found inappropriate or confrontational material, or simply want to provide feedback on a Help Center article, we’re here to help. Reporting Inappropriate or Confrontational Content At Aghanim, we take content moderation seriously and want to address any concerns ri...