How to Change Your Region or Country

This article will help you understand everything you need to know about your region and country settings in the game hub and store. Learn how to check your current country and get insights into how your settings work to ensure a seamless experience tailored to your region.

How is my store country determined?
When you first access the Hub, our system automatically determines your country using several parameters to provide the most seamless regional experience. This detected country is saved as your default setting. However, if you use a payment method associated with a different country, the system will prompt you to update your default country to match the payment method’s region. That updated country will then become your new default setting moving forward.

How do I check my current store country?
Select the store item you’d like to purchase and proceed to checkout. On the checkout form, your current country setting will appear as a grayed-out selection box.

What to expect when making a payment?
If you’re making a payment via credit card, Google Pay, or Apple Pay, and you enter a card number issued in a country different from your current settings, the system will prompt you to confirm a country change to match the card’s issuing country before proceeding.
The same applies to Apple Pay or Google Pay—if these payment methods are linked to a card issued in a country that doesn’t match your current settings, the payment will only be possible after updating your country.

Important: To successfully complete a payment, your billing address—if required in your country—must match the country of your payment method.

A similar process applies to alternative payment methods: when you select one to use, the system will prompt you to update your country if the payment method’s associated country doesn’t match your current settings.

What if it doesn't work for me?
If you believe you’ve encountered an error in the process described above, or if you’ve recently moved to a different country but are still using payment accounts from your previous one, please reach out to our Customer Support team. We’re here to help! Simply click the Aghanim chatbot icon in the bottom-right corner of this page to connect with our support specialists.